Effective date: 21 September 2026  |  Last updated: 21 September 2026

This Privacy Policy explains how Doggocart (Doggocart, we, us or our) collects, uses, shares, protects and retains personal data when you visit www.doggocart.in, create an account, place an order, request delivery, contact us, or otherwise use our products and services. By providing personal data to us, you confirm that you have read this Policy.

Doggocart is the data fiduciary for personal data collected through our website and direct customer interactions. Some services, including website hosting, checkout, payments, communications and delivery, are provided by third parties acting on our instructions or under their own privacy terms.

1 Personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

·  Identity and contact data, such as your name, email address, mobile number, billing address and delivery address.

·  Account data, such as your sign-in details, profile information, saved addresses, wishlist and account preferences.

·  Order and transaction data, such as the products ordered, quantities, order value, discounts, delivery instructions, payment method, payment status and transaction reference. Payment credentials are processed by the selected payment provider; we do not intend to store your complete card, UPI PIN or online-banking credentials.

·  Customer-service data, such as messages, call details, complaints, returns, refund requests, feedback, reviews and other correspondence.

·  Marketing data, such as communication preferences and your response to offers or campaigns.

·  Technical and usage data, such as IP address, device and browser information, cookie identifiers, pages viewed, referring pages, approximate location derived from IP address, and website activity.

·  Information you choose to provide about your dog, such as its name, age, size, weight, dietary preferences or feeding needs. Please do not provide information that is not necessary for your request.

We collect personal data directly from you, automatically through the website, and from service providers involved in payments, website operation, communications and delivery. If you provide personal data about another person, you must be authorised to do so and must inform that person about this Policy.

2 How we use personal data

We use personal data only for specified purposes connected with operating Doggocart, including to:

·  Create and manage accounts, saved addresses and wishlists.

·  Accept, confirm, prepare, deliver, cancel, return or refund orders.

·  Verify serviceable locations and coordinate local delivery.

·  Process payments and maintain transaction, tax and accounting records.

·  Send order confirmations, delivery updates, service messages and customer-support responses.

·  Prevent fraud, misuse, security incidents and unauthorised access.

·  Maintain, troubleshoot, analyse and improve our website, products, delivery operations and customer experience.

·  Send promotional communications where you have requested them or where otherwise permitted by law. You may opt out at any time.

·  Comply with legal obligations, respond to lawful requests, enforce our terms and protect the rights, safety and property of customers, Doggocart and others.

3 Consent and other permitted processing

Where consent is required, we will request it through a clear notice describing the personal data and purpose of processing. You may withdraw consent by using an available unsubscribe or account control, or by contacting us. Withdrawal will not affect processing already carried out lawfully, and we may still retain or use data where required or permitted by law.

We may also process personal data for uses permitted without consent under applicable Indian law, including voluntarily provided data used for the purpose for which it was provided and processing needed to comply with legal obligations.

4 Cookies and similar technologies

Our website and its service providers may use cookies and similar technologies to keep the site secure, maintain sessions and shopping carts, remember preferences, understand website performance and, where enabled, measure campaigns. These technologies may include:

·  Essential cookies needed for sign-in, checkout, security and core website functions.

·  Preference cookies that remember choices and improve convenience.

·  Analytics cookies that help us understand aggregated website usage and performance.

·  Advertising or campaign cookies, if used, that help measure or personalise promotions.

You can control non-essential cookies through any cookie settings we make available and through your browser settings. Blocking essential cookies may prevent sign-in, cart or checkout functions from working correctly.

5 How we share personal data

We may share only the personal data reasonably needed with:

·  Website, cloud and e-commerce service providers, including providers that operate or support our storefront and customer accounts.

·  Payment gateways, banks and payment networks for payment processing, verification, refunds and fraud prevention.

·  Delivery personnel, logistics providers and local delivery partners to fulfil your order.

·  Email, SMS, telephone or messaging providers used for service communications and customer support.

·  Analytics, security and technical-service providers used to operate and improve the website.

·  Professional advisers, auditors and insurers where reasonably necessary.

·  Government authorities, courts, regulators or law-enforcement bodies when disclosure is required or permitted by law.

·  A buyer, investor or successor in connection with a merger, financing, restructuring or transfer of all or part of our business, subject to appropriate confidentiality and legal requirements.

We do not sell personal data for money. Service providers are expected to process personal data only for authorised purposes and to apply appropriate safeguards. A third party acting independently, such as a payment provider, may also apply its own privacy policy.

6 Cross border processing

Some technology or service providers may process or store personal data outside India. Where this occurs, we will take reasonable steps to use providers and arrangements that protect the data and will comply with any transfer restrictions notified under applicable law.

7 Data retention

We retain personal data only for as long as necessary for the purpose for which it was collected, to provide services, resolve disputes, prevent fraud, maintain business and tax records, and comply with legal obligations. Retention periods vary according to the type of data, the nature of our relationship with you, legal requirements and operational need.

When personal data is no longer required, we will delete, anonymise or securely isolate it, unless continued retention is required or permitted by law. Backup copies may remain for a limited period until they are overwritten or securely deleted.

8 Data security

We use reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These may include access controls, secure hosting, account authentication, restricted staff access, vendor controls, monitoring and backups. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

You are responsible for keeping your password and one-time passwords confidential. Contact us promptly if you believe your account or personal data has been compromised. If a personal-data breach occurs, we will take appropriate action and provide notifications where required by law.

9 Your rights and choices

Subject to applicable law and verification of your request, you may have the right to:

·  Ask for a summary of personal data being processed and information about processing activities.

·  Request correction, completion or updating of inaccurate or incomplete personal data.

·  Request erasure of personal data that is no longer necessary, unless retention is required or permitted by law.

·  Withdraw consent and stop promotional communications.

·  Raise a grievance about our handling of personal data.

·  Nominate another person to exercise your rights in the event of death or incapacity, where applicable.

To exercise a right, email contact@doggocart.in from the address associated with your account or provide sufficient information for us to verify your identity. We may request additional verification to protect your account and other customers. We will respond within the period required by applicable law.

You may unsubscribe from promotional emails by using the unsubscribe link, or ask us to stop marketing messages. You may still receive transactional or service communications relating to your account or orders.

10 Children

Our website and ordering services are intended for adults. We do not knowingly seek personal data from anyone under 18 years of age. A parent or lawful guardian should place orders on behalf of a child. If you believe a child has provided personal data to us without appropriate authorisation, contact us so that we can take suitable action.

11 Reviews and public content

If you submit a review, testimonial, image or other content for publication, the content and the name or profile information you choose to display may be visible publicly. Do not include addresses, telephone numbers, payment information or other sensitive details in public content. We may moderate or remove content in accordance with our terms and applicable law.

12 Third party links and services

Our website may link to websites or services not controlled by Doggocart. Their privacy practices are governed by their own notices. We encourage you to review those notices before providing personal data.

13 Changes to this Policy

We may update this Policy to reflect changes in our services, technology, service providers or legal requirements. We will post the revised Policy on this page and update the last-updated date. Where required, we will provide additional notice or obtain consent before a material change takes effect.

14 Contact and grievance redressal

For privacy questions, requests or grievances, contact:

Privacy and Grievance Officer
Doggocart
Email: contact@doggocart.in
Telephone: +91 99941 68416

Please describe your request or grievance and include the order number or account email or mobile number, if relevant. We will acknowledge and address grievances in accordance with applicable law. If you are not satisfied after using our grievance process, you may pursue any remedy available under applicable law, including approaching the competent authority when eligible.